General

All trips and prices shown are subject to availability and possible change without notice.

Itineraries may differ from advertised due to circumstances beyond our control.

Lemon Grass Eco Lodges, Camps and Resorts cannot guarantee wildlife to be seen on each trip. Lemon Grass Eco Lodges, Camps and Resorts will also not enter into activities that will endanger animal habitat solely to suit the client’s demand of seeing wildlife.

Insurance

Travelers are strongly advised to ensure that they have comprehensive Travel Insurance Coverage (including cancellation, personal injury, medical expenses, loss of luggage etc) during their travel. Lemon Grass Eco Lodges, Camps and Resorts is not responsible for the insurance policy of the clients.

Lemon Grass Eco Lodges, Camps and Resorts will not be liable for expenses arising out of cancellation, injury, medical expenses, death etc.

Booking Policy

25% of the tour expenses is to be deposited with Lemon Grass Eco Lodges, Camps and Resorts
at the time of booking. This deposit along with a letter from Lemon Grass Eco Lodges, Camps and Resorts on receipt of such an amount will be considered the confirmation of the booking.

The full payment for the tour needs to be paid 8 weeks prior to departure.

Cancellation policy

Cancellations will be subject to cancellation charges.

Cancellations have to be intimated to Lemon Grass Eco Lodges, Camps and Resorts in writing.

Deposit of 25% is not refundable on cancellation.

Cancellation between 59 to 22 days prior to departure will be charged 50% of tour expenses.

Cancellation between 21 and 15 days prior to departure will be charged 75% of tour expenses. Cancellations made from 14 days to day of departure will be charged 100% of the tour expenses.

Cancellation by Lemon Grass Eco Lodges, Camps and Resorts in the unforeseen eventualities of disaster, war, riots, political or industrial unrest like Airline operators strike or any other force majeure (forces outside our control), it may be necessary to cancel the tour in the best interests of our clients. In such an eventuality our clients will be informed as soon as possible. The expenses borne by the clients will be refunded in full. We will also provide you with an alternate set of tour dates. 

Lemon Grass Eco Lodges, Camps and Resorts will not refund the booking amount for entry refused due to visa or health factors, such cancellations will be guided by the cancellation policy .